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Refunds And Return Policy


1. Application for Returns/Refunds

Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the NUKO MANUFACTURING (M) SDN BHD Guarantee Period as stated in the Terms of Service. NUKO MANUFACTURING (M) SDN BHD Guarantee is a service provided by NUKO MANUFACTURING (M) SDN BHD, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using NUKO MANUFACTURING (M) SDN BHD Guarantee.


2. Application for the Return of an Item

Buyer may only apply for the refund and/or return of the Item in the following circumstances: The Item has not been received by Buyer; The Item received is incomplete (missing quantity or accessories); Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, color, etc.) to Buyer; The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; The Item received is a counterfeit item**; The Item received has physical damage (e.g. dented, scratched, shattered); The Item received is faulty (e.g. malfunction, does not work as intended); By way of private agreement with Seller and Seller must send his/her confirmation to NUKO MANUFACTURING (M) SDN BHD confirming such agreement; or Change of mind* *Change of Mind return policy is only applicable to certain categories and restricted to certain Suppliers only. ** Counterfeit item return policy is applicable to NUKO MANUFACTURING (M) SDN BHD Mall suppliers only. Buyer’s application must be submitted via the NUKO MANUFACTURING (M) SDN BHD mobile app. NUKO MANUFACTURING (M) SDN BHD will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful. In the event where Buyer has commenced legal action against Supplier, Buyer may provide the formal notification from the appropriate authority to NUKO MANUFACTURING (M) SDN BHD to request NUKO MANUFACTURING (M) SDN BHD to continue to hold the purchase monies until a formal determination is available. NUKO MANUFACTURING (M) SDN BHD will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.


3. Rights of Supplier

When NUKO MANUFACTURING (M) SDN BHD receives an application from Buyer for the return of the Item and/or refund, NUKO MANUFACTURING (M) SDN BHD will notify Supplier in writing. Supplier may respond to Buyer’s application according to the steps provided by NUKO MANUFACTURING (M) SDN BHD in the written notification. Supplier must respond within the time-frame stipulated in the written notification (the “Stipulated Period”). Should NUKO MANUFACTURING (M) SDN BHD not hear from Supplier within the Stipulated Period, NUKO MANUFACTURING (M) SDN BHD will assume that Supplier has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Supplier. NUKO MANUFACTURING (M) SDN BHD will review each Supplier’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Supplier.


4. Condition of Returning Item

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to NUKO MANUFACTURING (M) SDN BHD in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.


5. Liability of Return Shipping Fee

i) In the scenario of an unforeseen error from the NUKO MANUFACTURING (M) SDN BHD's end (i.e - damaged, faulty or wrong Item delivered to the buyer), the NUKO MANUFACTURING (M) SDN BHD will bear buyer's return shipping fee.

ii) In the scenario of the buyer's change of mind, buyer shall get NUKO MANUFACTURING (M) SDN BHD 's consent prior to the return request and buyer will bear the return shipping fee.

iii) In the scenario where both seller-buyer disputing the party liable for the return shipping fee, NUKO MANUFACTURING (M) SDN BHD at its sole discretion will determine the party liable for the return shipping fee.


6. Refunds

Buyer will only be refunded after NUKO MANUFACTURING (M) SDN BHD has received the confirmation that NUKO MANUFACTURING (M) SDN BHD has received the returned Item. In the event where NUKO MANUFACTURING (M) SDN BHD does not hear from Supplier within a specified time, NUKO MANUFACTURING (M) SDN BHD will be at liberty to refund the applicable sum to Buyer without further notice to Supplier. For more information on Seller’s response time limits, please click this link. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.


7. Communication Between Buyer and Seller

NUKO MANUFACTURING (M) SDN BHD encourages Users to communicate with each other in the event where problem arises in a transaction. As NUKO MANUFACTURING (M) SDN BHD is a platform for Users to conduct trading, Buyer should contact NUKO MANUFACTURING (M) SDN BHD directly for any issue relating to the Item purchased.

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